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Counsellor keeps disconnecting me

Posted: Sat Dec 14, 2019 6:16 pm
by P
Hi

What is with this service the person on the other end keeps disconnecting me

Re: Counsellor keeps disconnecting me

Posted: Mon Dec 16, 2019 10:52 am
by BrittV (facilitator)
Hi P, I'm sorry to hear you were having difficulty with connection on the chat this weekend. Did you have any success connecting eventually?

I've passed this over to the IT team to try get an understanding of what may have gone wrong, someone will be in private touch as soon as possible.
I assure you our counsellors would never disconnect you intentionally. Sometimes there are issues with internet connections and things, but they will have more information for you soon.

In the meantime this is a community for peers to chat about their experience and support one another. if you'd like to share a little more about your story it's a community of really understanding, kind people, you might find it helpful? No pressure of course

Be in touch soon

BrittV, community manager